Terms and Conditions
Right to Cancel
We hope you are happy with the cover this policy provides. However if after reading the certificate and wording, this insurance does not meet with your requirements, there is a 14 day “cooling off period” during which you can return it to the issuing agent, and any premium already paid will be refunded to you providing you have not travelled or providing that the departure date has not passed, no claim has been made or is intended to be made and no incident likely to result in a claim has occurred. We reserve the right to deduct from the rebate of premium the necessary costs incurred in processing the original sale and cancellation. We shall not be bound to accept renewal of any insurance and may at any time cancel any insurance document by sending 14 days notice to you at your last known address.
By entering into a contract of insurance, you will take on certain obligations and grant certain powers to the insurer. Nothing contained in this contract affects your statutory rights as a consumer.
We accept Visa, Delta, Solo, Mastercard and American Express. We use a secure server to protect your credit card details but we also offer the option to order by fax, phone, or by post.
In the unlikely event that you need to complain about our services and products, please contact firstname.lastname@example.org or call 0161 973 6435 (9am-5pm Monday-Friday). Your complaint will be acknowledged within 5 working days. We endeavour to resolve your complaint within 28 days and will keep you informed throughout the process. If we are unable to resolve your complaint to your satisfaction, you can contact the underwriters or the insurance ombudsman at the adrresses shown on your policy document.